| 12 tips for delegating effectively
'But I gave you instructions!' What I have learned, regretfully, is that the reason many of the jobs I have delegated are done incorrectly is that I have given the instructions incorrectly. Sometimes members of staff are timid about admitting when something is unclear, or they think they can work out a way to do it on their own. The following are guidelines I've developed from my own experience as well as from others who have learned how to delegate the hard way.
If you do, you are not managing. You will be stuck in a rut and keep your staff in a rut, too.
Visualise what the finished task or product should look like. Supervisors are often disappointed with the work their staff return to them because they themselves weren't clear about what they wanted in the first place.
You may feel silly, but you'll find it helps clarify what you want and it will help you convey what you want more clearly.
Tell her you're trying to improve the way you give instructions and would like her to help you.
Ask her to repeat what she has understood by your instructions so that you can make sure you're being clear. Don't just ask her to repeat what you've said - you'll sound patronising
If you get back work that is not what you had in mind, discuss it, so that you can sort out the misunderstanding. If the work is acceptable, say, 'This is fine for this time, but next time Id like it done this way'. Getting someone to continually redo acceptable work to make it perfect is demoralising, frustrating and a waste of time. if the person you are delegating to is not available for discussion, speaks imperfect English, or forgets easily. If it is not possible to complete the task within the deadline, the delegatee must get back to you and renegotiate the time or get you to give the task to someone else. List what work was given out and when it is due in. Keep copies of instructions/due dates so tyyhat things do not go astray. Agree to check work in progress. If the person you have delegated to was given a week to complete a task, check with her in three days. Ask, 'How are you doing on X?' Rather than 'Have you finished yet?' The latter puts her on the defensive and increases pressure. You can catch potential problems in the task by checking up early. Work on improving bad ones. Ask, 'How can we make sure this is done on time next time?' Form a team with your delegatee. You should be concerned about the results, not the method. If you do this, your staff will be more productive and creative and have more self-respect. |