Advice for victims: The Victims Charter Explained

What is the Victims Charter and what does it promise to do for you? The Home Office explains

The 1990 Victims Charter set out for the first time what services victims of crime should expect once the offence has been reported to the police.

The Victims Charter promises that…

  • You can expect a crime you have reported to be investigated and to receive information about what happens. More

  • You can expect a chance to explain how the crime has affected you, and to have your interests taken into account. More

  • You can expect that if you have to go to court as a witness, you will be treated with sensitivity. More

  • To be offered emotional and practical support. More

  • You can expect a crime you have reported to be investigated and to receive information about what happens.
    The police will tell you if someone has been caught, cautioned or charged. You will be asked if you wish to receive further information about the progress of your case. You will also be told the date of trial and final result, even if you are not required as a witness.

    The Crime Prosecution Service will, on request, meet the family of someone killed as a result of a crime to explain their decision on prosecution. In addition, the probation service will contact you within two months of any sentencing to find out if you want to be told when the prisoner may be released from prison. Any worries you may have about the offender being released may be taken into account when considering any conditions attached to the offender's release.

  • You can expect a chance to explain how the crime has affected you, and to have your interests taken into account.
    You will have the chance to make a     victim personal statement informing anyone connected with your case of any support you may need and how the crime may have affected you physically, emotionally or financially.

  • You can expect that if you have to go to court as a witness, you will be treated with sensitivity.
    You will be offered the support of the     Witness Service (run by Victim Support) at the Crown Court. They can provide staff and trained volunteers to help you, your family and friends at the court before, during and after the trial. Find out what to expect at court

  • To be offered emotional and practical support.
    In most cases - such as burglary, assault, robbery, arson, harassment or damage to your home - the police will pass your details to Victim Support within two working days of the crime being reported, unless you ask them not to.

    In cases involving sexual offences, domestic violence and homicide, your details will only be given to Victim Support if you agree. Victim Support will normally send you a letter, phone you or arrange a visit from a volunteer within four working days of you reporting the crime. Their services are free and confidential.

    Victim Support can offer emotional and practical support - such as help with claims for insurance or criminal injuries compensation and information about other organisations that may be able to help with specific problems.

    		•