Groups

What are groups? How do I create a new group? How do I invite my connections in the network to join my group? How can I join a group in the network? How do I leave a group? How do I upload an icon for my group? How do I select a theme for my group pages? How do I create a blog for my group? How do I approve a new member that wants to join my group? Can I change the privacy level for my group after it has been set up? How do I delete a member from my group? How do I delete a group? How do I add a new event in my group calendar?

Group Forums

How do I create a new group discussion forum? How do I post a new topic for discussion? How do I invite my connections in the network to join my group? How can I join a group in the network? How do I leave a group? How do I upload an icon for my group?

My Account

I am unable log in to my account. What should I do? What should I do if I forgot my password? What should I do if I can't remember my username? How can I change my password? How can I change my contact email address? Can I delete my profile from the social network?

My Privacy Settings

You have full control over the information displayed on your profile, and who you decide to share it with. Before you start interacting with other users on iVillage Connect, make sure to set up your privacy settings.

• • Start by clicking on in the top right corner on the site home page.
• • Next, go to Profile --> Privacy Settings to select your privacy and social preferences
• • The site offers specific privacy settings for individual photos, videos, blogs, posts that you create/own. The available privacy options are described in the table below:
  
  

  Privacy level	Description
  Public	Content will be visible to everyone
  Private	Content will be visible to you only
  Connections	Content will be visible only to your friends in the network

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What if I don't want to share all the information about myself on my profile?

At the time of creating your personal profile, you can share as much or as little information as you want. If you don't want to answer some of the questions on the profile page, just leave the fields blank. You can update your profile information at any time (Go to My Hub --> Edit Profile).

We assure you that iVillage Connect cares about your online privacy. Please take a moment to view our Privacy Policy.

If you have any questions concerning our privacy policy, please contact Customer Service.

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My Hub

What is 'My Hub'?

My Hub is a personalised dashboard that provides a quick snapshot of your social network and the most recent activities in your network. My Hub also serves as an entry/access point for social networking where you can start creating and sharing content and interacting with friends, groups and other registered site members. You can update and change your information by accessing your Hub page.

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My Site: Setting up My Profile

What is 'My Site'?

My Site is a replica of your external profile page. It lets you see what other users will see when they visit your profile page in the social network.

To begin creating your profile, start by clicking on in the top right corner on the site home page. Next, go to Profile --> Setup Wizard to set up your profile.

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How do I select a layout template for my Profile page?

• • Go to Profile --> Setup Wizard.
• • Click the Launch button next to Choose Your Theme.





• • Scroll through the thumbnail images of available layout templates and select the one you want to use. (Note: More layout options will be offered soon, so check back.)
• • Click Save Changes at the bottom of the screen to save your changes.

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How do I upload a photo or image on my profile?

• • Go to Profile --> Setup Wizard.
• • Click the Launch button next to Upload your Photo.





• • You can proceed in any one of the following ways:
  
  

  Click Browse to select and upload an image from your local computer.
  
  Enter a URL to display an image from a website.
  
  Scroll through the available avatar images and select an avatar instead of using a photograph.

  If you do not upload any image, the system will use a default avatar image on your profile. Your image can be a photo of yourself, a family portait or a generic graphic that you would like to represent you on the network. You can change this image at any time.

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How do I select privacy settings for my profile page?

• • Go to Profile --> Setup Wizard.
• • Click the "Launch" or "Redo" button to the right of Site & Privacy Settings.



• • Select your Privacy settings on the next screen and click Save Changes at the bottom of the screen to save your settings.

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How do I add my personal information and interests to my profile?
• • Go to Profile --> Setup Wizard.
• • Click the "Launch" or "Redo" button to the right of Create Your Profile.



• • Enter information about yourself and click "Save Changes" at the bottom of the screen. You can add basic HTML and images into these text spaces if you wish.

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What is RSS?

RSS (Really Simple Syndication) is an XML-based format for distributing Web content, such as news headlines. Lots of popular Websites (including iVillage!) offer RSS feeds--especially news sites, blogs and other sites that update frequently.

To add/edit RSS feeds to your Hub, start by clicking on in the top right corner on the site home page.

How can I add RSS Feeds to My Hub?

You can get the latest headlines, news, gossip and content from all over the Web delivered right to your Hub page on iVillage Connect by adding an RSS feed--it's easy.

• • Go to My Hub --> RSS Feed Manager.



• • Type a RSS URL in the text box under "Add a Feed".
• • Select a number from the dropdown list to select the number of headlines that you want to be displayed.

• • Click to add the feed. Content from the feed will be displayed on your 'My Hub' page. This content is only viewable by you when you're logged in on your 'My Hub' page.

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How do I search for the correct URL for a RSS feed on a site?

You can usually locate a site's RSS feed by searching the site for the term "RSS," or looking for an RSS button on the site's home page. Click here for a list of iVillage RSS feeds.

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My Photos

Through your iVillage Connect profile, you can create photo galleries to upload and organise your photos. Depending on your privacy settings, other registered users can leave comments on your photos.

To add/edit photos to your profile, start by clicking on in the top right corner on the site home page

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How do I create a photo gallery?

• • Go to Photos>Manage Photos.

• • You will see a list of galleries displayed under 'My Galleries' on the left.
• • Click Add at the bottom of the list.
• • Enter a Gallery name and select a Privacy option for the gallery.
• • Click 'Save' to add the new gallery.

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How do I upload photos to a gallery?

• • Go to Photos --> Upload Photo.



• • Click on the name of the desired gallery displayed under 'My Galleries' (on the left).
• • Click 'Browse' to select and upload a photo from your computer.
• • Click 'Finished!Upload Now!' to upload your photos. You can upload up to 7 photos at a time.

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How do I select a cover photo for my gallery?

• • Go to Photos --> Manage Photos.
• • You will see a list of galleries displayed under 'My Galleries' on the left.
• • Click on the name of the desired gallery. Thumbnail images of all photos in that gallery will be displayed on the right.
• • Click the thumbnail image of the photo that you want to set as the gallery cover.
• • Click the 'Edit/Modify' button displayed above the photos.
• • Click on 'Set as Gallery Cover'.

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How do I change the caption of a photo?

• • Go to Photos --> Manage Photos.
• • Click on the name of the desired gallery displayed under 'My Galleries' on the left. Thumbnail images of all photos in that gallery will be displayed on the right.
• • Click the thumbnail image of the desired photo.
• • Click the 'Edit/Modify' button.
• • Change the caption and click 'Save Changes'.

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Can I resize or edit a photo after uploading it in my gallery?

No. Images cannot be edited once they have been uploaded in a gallery.

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Can I move or copy photos from one gallery to another?

No. If you want to move a photo from one gallery to another, you can delete it from its current location and upload it to another gallery.

To copy a photo, you will need to upload the same photo to another gallery.

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How do I change the privacy settings for an individual photo in a gallery?

• • Go to Photos --> Manage Photos.
• • Click on the name of the desired gallery under 'My Galleries' on the left.
• • Thumbnail images of all photos in that gallery will be displayed on the right.
• • Click the thumbnail of the desired photo.
• • Click the 'Edit/Modify' button.
• • Select your Privacy option from the dropdown list and click on 'Save Changes' at the bottom of the screen.

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What are the acceptable file formats for uploading photos?

Allowed file types include .gif and .jpg

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What is the maximum allowed file size for a photo?

The maximum file size for photos is 5 MB

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How do I delete photos from a gallery?

• • Go to Photos>Manage Photos.
• • Click on the name of the desired gallery under 'My Galleries' on the left.
• • Thumbnail images of all photos in that gallery will be displayed on the right.
• • Click the thumbnail of the photo that you want to delete.
• • Click the 'Delete' button (displayed in the top row above the photos). The selected photo will be permanently deleted from your gallery.

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How do I delete a gallery?

• • Go to Photos --> Manage Photos.
• • Click on the name of the desired gallery under 'My Galleries' on the left.
• • Thumbnail images of all photos in that gallery will be displayed on the right.
• • Click the Delete icon (displayed at the bottom of the list of galleries) to delete the gallery.

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If I delete a gallery, will all the sub-galleries and photos also get deleted?

Yes. When you delete a gallery, all the sub-galleries under it and all photos uploaded to that gallery will be permanently deleted.

If you want to keep the photos from that gallery on your profile, then you should upload them again to another gallery. You can upload the photos to one of your existing galleries or create a new gallery.

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My Videos

In addition to photo galleries, iVillage Connect users can also upload and organise video clips in their video galleries.

To add/edit videos to your profile, start by clicking on in the top right corner on the site home page.

How do I create a video gallery?
• • Go to Videos --> Manage Videos.





• • You will see a list of galleries displayed under 'My Galleries' on the left.
• • Click on the Add icon at the bottom of the list.
• • Enter a Gallery title and click on Add Gallery.

How do I upload videos to a gallery?
• • Go to Videos --> Upload Video.
• •Click on the name of the desired gallery under 'My Galleries' on the left.
• • Click 'Browse' to select and upload a video from your computer.
• • Click 'Finished!Upload Now!' to upload your photos.
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Can I edit a video after uploading it in my gallery?

No, a video cannot be edited after uploading. You should edit your video for length and quality before uploading to your gallery.
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Can I move or copy videos from one gallery to another?
No. If you want to move a video from one gallery to another, you can delete it from its current location and upload it to the new gallery.

To copy a video to another gallery, you will need to upload the same video to the other gallery.
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How do I change the privacy settings for a video in a gallery?
• • Go to Videos --> Manage Videos.
• • Click on the name of the desired gallery under 'My Galleries' on the left.
• • Click on the thumbnail of the video.
• • Click the 'Edit/Modify' button.
• • Select your Privacy level from the dropdown list and click on 'Save Changes' at the bottom of the screen.
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What are the acceptable file formats for uploading videos?
You can upload videos in any one of the following formats: mov, avi, mpg, mpeg, wmv, mp4, and flv.
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What is the maximum allowed file size for a video?
The maximum allowed file size for videos is 100 MB
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How do I delete videos from a gallery?
• • Go to Videos --> Manage Videos.
• • Click on the name of the desired gallery under 'My Galleries' on the left.
• • Click on the thumbnail of the video.
• • Click the Delete button (displayed in the top row above the photos). The selected video will be permanently deleted from your profile.
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How do I delete a gallery?
• • Go to Videos --> Manage Videos.
• • Click on the name of the desired gallery under 'My Galleries' on the left.
• • Click the Delete icon (displayed at the bottom of the list of galleries)
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If I delete a gallery, will all the sub-galleries also get deleted?

Yes, if you would like to still display the videos, you will need to upload them again to a new gallery.
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Setting up your Blog

To set up your blog in the network, start by clicking on in the top right corner on the site home page

How do I set up my blog?
• • Go to Profile --> Setup Wizard.
• • Click the 'Launch' button displayed next to Initial Blog Post. This will be the first blog that visitors will read on your profile page. You can use this blog to introduce/describe yourself to the social community on the site.
• • Begin by choosing a title for your blog.
• • Select a Category that you want to file it under. By default, you will see a category named 'General' in the drop down list.
• • Select a Post Status for your blog entry. The Post Status will determine the privacy level/sharing permissions of your blog entry. You can choose to share your entry with your friends in the network, keep it private, or make it visible to the public. You can also save it as a draft until you are ready to publish it.
  
  Public: The post will be visible to everyone
  
  Private: The post will be visible to you only
  
  Friends: The post will be visible only to your friends in the network
  
  Draft: The post is in progress and has not been published yet. A draft post will not be displayed on your blog and will only be accessible from your Hub, under Blogs>Manage Blog Posts.
• • Click 'Preview Post' to see how your post will appear online.
• • Once you're satisfied with your post, click 'Save Changes' to publish it.
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How do I insert a photo in my blog entry?
• • Go to Profile>Setup Wizard.
• • Click 'Launch' displayed next to Initial Blog Post.
• • Click 'Insert Photo' to select a photo from your gallery.
  Note: You can add photos that have been uploaded in your gallery.
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How do I add a new blog category?
• • Go to Blog --> Manage Categories. By default, you will see a category named 'General' on this page.
• • Click 'Add Category'.
• • Enter a name for the new category and click 'Add New Category'.

Adding a new post to your blog
To add new posts to your blog, begin by clicking on in the top right corner on the site home page
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What is a post?

A post is an individual entry in your blog. Typically, a blog is composed of multiple posts. Every time you add a new entry to your blog, it is saved as a post to your blog and will be displayed at the top of your page.

How do I add a new post to my blog?
• • Go to Blog>Add Blog Post.
• • Start by giving a title to your blog entry.
• • Select a Category that you want to file it under. By default, you will see a category named 'General' in the drop down list.
• • Select a Post Status for your blog. The Post Status determines the privacy level/sharing permissions of your blog. You can choose to share your blog with your friends in the network, keep it private, or make it public. You can also save it as a draft until you are ready to publish it.
• • Enter the post itself and click Preview Post.
• • Once you're satisfied with your post, click Save Post to publish your new post to your blog.
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How long does it take for my blog to be published on the site?
Typically, a new blog entry is published right away on the site as soon as you submit it. If you are unable to see your blog entry, refresh the page in your browser.
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How do I control who can view my new post?
On the Add Blog Post screen, you can select a Post Status which determines the privacy level of your post. You can choose to share it with your friends in the network, keep it private or make it public.



Post Status	Description
Public	The post will be visible to everyone
Private	The post will be visible to you only
Friends	The post will be visible only to your friends in the network
Draft	The post is in progress and has not been published yet. A draft post will not be displayed on your blog and will only be accessible from your Hub, under Blogs>Manage Blog Posts.

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How do I add photos and videos from my galleries to my blog?

• • On the Add Blog Post screen, click Insert Photo (or Insert Video)
• A window with your photo or video library will appear -- find the photo or video you wish to insert in your blog post and click it to highlight it.
• Click "Select" (at the top of the window) to insert the photo into your post. You will then have the option to insert the photo as a thumbnail (small size) or full size photo.
• If the photo you wish to insert isn't yet in your gallery, click "Upload" in the gallery window. Click "Browse" to locate the photo on your computer and choose the file you wish to upload. Click "Finished! Upload Now!" to upload the photo to your gallery. You can then select the photo to insert it into your blog post.
• • Click Preview Post.
• • Once you're satisfied with your post, click Save Post to publish your new post to your blog.
Note: You can add photos and videos from one of your media galleries. You must upload the media files to your galleries, before you can add them on your blog.
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Privacy Settings for My Blog Posts
To select the privacy settings for your blog posts, start by clicking on in the top right corner on the site home page

How do I change the privacy level of an existing post?
• • Go to Blogs --> Manage Blog Posts. From this screen, you can manage all posts that you have made to your blog.
• • Click the Edit button next to the post that you want to edit.
• • Select the desired Post Status for your post. You can choose to share it with your friends in the network, keep it private or make it public.
• • Click Preview Post to see how the post will appear online.
• • Once you're satisfied, click Save Post to publish the post.
On the Edit Blog Post screen, you can change the Post Status at any time. You can select any one of the following options:



Post Status	Description
Public	The post will be visible to everyone
Private	The post will be visible to you only
Friends	The post will be visible only to your friends in the network
Draft	The post is in progress and has not been published yet. A draft post will not be displayed on your blog and will only be accessible from your Hub, under Blogs>Manage Blog Posts.

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Blocking/Unblocking Users

To manage blocked users, start by clicking on in the top right corner on the site home page

What happens when I block a user in the network?

When you block a user, that user will not be able to communicate with you via your social network on iVillage Connect. As a result, the blocked user will not be able to:
• • Send you a private message
• • Leave comments on your profile/blog/photos/videos

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How do I block a user in the network?
To block a user, go to that user's external profile page and click 'Block User' (displayed on the left under the user's profile photo). Blocked users will not be able to send private messages to you or leave comments on your profile.
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Will blocked users be able to view my profile?
Yes. Blocked users can still view your profile. If you do not want them to see your profile, you can go to Profile --> Setup Wizard --> Privacy Settings and make certain elements of your profile viewable only to your friends/connections.
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How do I unblock users?
Go to Profile --> Manage Blocks and click the Unblock button next to the name of a blocked user.Back to Top



My Connections

To manage connections in your social network, start by clicking on in the top right corner on the site home page.

How do I add connections (friends) to my social network?
• • You can add new connections to your social network in one of the following ways:
  • Search for users in the network using the "People" link displayed in the top right corner of the site home page.
  • Identify users that you would like to connect with by browsing through group forums/message boards/blogs in the network.
  •Email invites to people who are not yet part of Connect inviting them to join your network on iVillage Connect (Go to: Profile --> Setup Wizard --> Invite Friends).
  
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Send invites to Site Members:
Once you identify a user that you want to connect with, click on that user's screen name to get redirected to his/her external profile page.
• • Click the Add to Friend button on the user's profile page to send a friend request to that member.
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Email invites to External Users:

• • Go to Profile --> Setup Wizard.



• • Click the Launch button next to Invite Friends.



• • Create a personalised message and enter email addresses of friends that you want to invite. You can add up to ten email addresses at one time.
• • Click Send Invites when you are ready to send the message. The recipients will receive an email from members.ivillage.co.uk inviting them to join the network and linking them to your profile page.
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How do I delete a connection in my social network?
• • Go to Connect --> View Connections.
• • Click on next to the name of a friend that you want to delete from your network.
• • Click OK to confirm your action.
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Friend/Connection Requests

To manage your Friend/Connection Requests, start by clicking on in the top right corner on the site home page

How do I view new connection requests?
Go to Messages --> Connection Requests to view and respond to your friend requests.

Can I send connection requests to external users who are not members of the site?
Yes, you can send a personalised message to external users inviting them to join the network (Profile --> Setup Wizard --> Invite Friends). Once they have registered to create a new account on the site, you can add them as connections.
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Message Centre

To access your Message Centre in the social network, start by clicking on in the top right corner on the site home page

How do I send a private message to another site member?
• • Go to Messages --> Create New Message.
• • Type your message. If you want, you can use the formatting toolbar to format the text in your message.
• • Click the icon to select a recipient from your list of friends.
• • Click Send Message when you are ready to send the message.
How do I check new messages from other site members?

• • Go to Messages --> Check Mail.
How do I add custom folders to organise my messages?
• • Go to Messages --> Manage Custom Folders.
• • Click on Add Folder displayed under My Messages on the left.
• • Enter a name and description for the new folder.
• • Click Submit.
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How do I send a message to all my friends at the same time?
• • Go to Messages.
• • Click on Broadcasts displayed under 'My Messages' on the left.
• • Click on 'Post a Broadcast'.
• • Create your message and click 'Post Broadcast' to send the message to all your friends in the network.
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Tags:

What are tags?
Tags are user defined keywords (by registered site members) that can be added to any piece of user generated content within the network (blogs, photos, videos, etc). For example, a picture of apple may be tagged with: red, apple, sweet, fruit.

How do I add tags?

• • Click the green tag icon displayed next to your content in the network (photos, videos and/or blogs).
• • Type your tag(s) in the text box. If you want, you can enter multiple tags separated by commas.
• • Click Add to save your tag(s).
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Can I add tags to my own content?


Yes, we encourage you to add relevant tags to your content. This will help other users find your photos, videos and blog posts.
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How do I delete tags?

• • Click the green tag icon displayed next to content within Connect network (photos, videos and/or blogs. All tags that you have added to that piece of content will be displayed in a small Manage Tags window.
• • Click the dustbin icon displayed next to a tag that you want to delete.
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Comments:

How do I add comments?

Click the comment icon or displayed next to any content within the Connect network (photos, videos and/or blogs).

Type your comment in the text box and click Post Comment.

Can I add comments to my own content?
Yes.
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I am unable to leave a comment on a particular member's profile. What's wrong?

You may have been blocked by that member. As a result you will not be able to leave a comment on his/her profile.
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Rating:

How do I add a rating?

You can submit a rating for any generated content within the Connect network. Thumbs up represents a positive rating and Thumbs down represents a negative rating.

Click on the thumbs up or thumbs down icons to submit your rating for any content within the Connect network.

You will not be allowed to rate the same content multiple times.
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Can I rate my own content?
No, you cannot rate your own content, but you may rate the content of other users.
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Flagging:

How do I report objectionable content on the site?

Click on the red flag icon next to a piece of content that you want to report as objectionable content on the site. You will not be allowed to flag the same content multiple times.
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What happens when I report objectionable content on the site?
When you flag content on the site, a notification is sent to site moderators for review.
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Groups

To manage your groups in the network, start by clicking on in the top right corner on the site home page

How do I create a new group?
• • Go to Groups>Create Group.
• • Start by giving a name to your group.
• • Pick a directory name. This will create a unique URL for your group's profile page (example: http://groups.ivillage.co.uk/groupname)
• • Select a Group Category from the drop down list.
• • Enter a Description that you want to share with other users in the network.
• • Select a Privacy Level for your group. Privacy options are described below:
  Private: The group is visible only to the group owner. The group is not open for membership. Others can join the group only if they are invited by the group owner to join the group.
  Public: The group is visible to public. Group membership is open to everyone in the network. Any registered site member can join the group and start interacting with other group members.
  Semi Private: The group is visible to registered site members only. Any registered member can send a request to the group owner if he/she wants to join the group. New members need an approval from the group owner to join the group.
• • Check the box next to "I have read and agree to the above Terms & Conditions".
• • Click Create Group.
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How do I invite my connections in the network to join my group?
• • Go to the user's profile page.
  
  
• • Click on Invite to Group (displayed on the left, under the user's profile photo) to invite that user to join your group.
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How can I join a group in the network?
• • Start by searching for groups in the network using the Search box on the top right corner of the screen.
• • Once you identify a group you want to join, click on that group's screen name to go to the group's profile page.
• • Click on Join This Group (displayed on the left, under the group's photo) to send a message to the group owner
• • If the group you select has open membership you will instantly become a member of the group. Otherwise, you must wait for the group owner to approve you.
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How do I leave a group?

• • Go to Groups --> Manage Groups.
• • You will see a list of the groups in the network that you are currently associated with.
• • Click on 'Leave Group' displayed next to the name of the group that you want to leave.
• • Click OK to confirm your action. The selected group will be deleted from your profile.
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Group Profile

How do I upload a photo for my group's profile?
• • Go to Groups --> Manage Groups.
• • Click on your group's name.
• • Go to Settings --> Setup Wizard.
• • Click the Launch button displayed next to Upload a Photo.
• • Click 'Browse' to select and upload a photo from your computer, or enter a URL to display a photo from the web.
• • Click Upload.
Note: If you do not upload an image, the system will use a default image on your group profile.
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How do I select a theme for my group profile?
• • Go to Groups --> Manage Groups.
• • Click on your group's name.
• • Go to Settings --> Group Style.
• • Select a layout template that you want to use for your group's profile. (Note: More layout options will be offered soon, so check back.)
• • Click 'Use This Style'.
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How do I invite friends to join my group?
• • Go to Groups --> Manage Groups.
• • Click on your group's name.
• • Go to Settings --> Setup Wizard.
• • Click the Launch button displayed next to Invite Friends.
• • Create a personalised message and click 'Send Invites' to send a broadcast message to all your friends in the network, inviting them to join your group.
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How do I create a blog on my group profile?
• • Go to Groups --> Manage Groups.
• • Click on your group's name.
• • Go to Settings --> Setup Wizard.
• • Click the Launch button displayed next to Initial Blog Post.
• • Write your blog post to introduce your group to other members of the network.
• • Click 'Submit Post' when you are ready to publish your blog on your group profile.
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Groups Administration

A group's owner is responsible for managing all aspects of the group's activity in the network.


Group members can view content posted by other group members and they can manage (add/edit) their own content.

Permissions of Group Roles:



To manage your groups in the network, start by clicking on in the top right corner on the site home page

How do I approve a new member that wants to join my group?
• • Go to Groups --> Manage Groups.
• • Click on your group's name.
• • Go to Groups --> Approve Members.
• • Click 'Approve' displayed next to the name of the member that is pending approval.
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Can I change the privacy level for my group after it has been set up?
No.
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How do I remove a member from my group?
• • Go to Groups --> Manage Groups.
• • Click on your group's name.
• • Go to Groups --> Members
• • Click 'Delete' next to the name of the member you want to remove.
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How do I delete a group?
• • Go to Groups --> Manage Groups.
• • Click on your group's name.
• • Go to Settings --> Admin
• • Click Delete.
Note: When you delete a group, all content related to that group and its activities will be permanently deleted from the site. This includes the group's profile, forums, photos, videos, calendar and blog -- and other members' content that was posted within the group.
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How do I add a new event in my group calendar?
• • Go to Groups --> Manage Groups.
• • Click on your group's name.
• • Go to Calendar --> Create Event.
• • Select a time zone from the dropdown list. Click 'Save' to save your timezone setting.
• • Select a date on the calendar displayed on the left.
• • Create your event information by filling out the form
• • Click on Create to add the event in your calendar.
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Forums

How do I create a new group discussion forum?
• • Go to Groups --> Manage Groups.
• • Click on your group's name.
• • Go to Forums --> Manage Forums.
• • Click on 'Create Forum'.
• • Enter a name and description for the new forum
• • Select a category from the drop down list
• • Click 'Submit'.
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How do I post a new topic for discussion?
• • Go to Groups --> Manage Groups.
• • Click on your group's name.
• • Go to Forums --> View Forum
• • You will see a list of all current group forums on the screen. Click on the name of the desired forum.
• • Click Post New Topic.
• • Enter a subject and message and click Submit to publish the new topic.
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My Account

I an unable log in to my account. What should I do?
• • First, verify that you are typing the correct password and username. Username and passwords are case sensitive.
• • Clear your browser's cookies and temporary internet files and then try logging in again.
• • Check to make sure your profile still exists by searching for your profile on the site. To search for your profile, click on the 'People' link in the top right hand corner of every Connect page. Enter your member name into the search box on the People page. If you cannot find your profile, it may have been deleted by the site administrator. The site administrator is authorized to delete profiles that violate our Terms of Service.
• • If you need further assistance, please contact Customer Service.
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What should I do if I forgot my password?
Click the 'Forgot Password' link on the login screen.
• • Enter the email address that you used to register your account and click 'Send me my Password'.
• • Your password will be sent you by email.
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What should I do if I can't remember my username?
You can log in using your email address and password that you originally registered to log in to the site.
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How can I change my password?
• • Go to https://subscriber.ivillage.com/profile.
• • Log in to your account using your current username and password.
• • Under Help & Information, click on Update Member Information to create a new password for your account
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How can I change my contact email address and password?
• • Go to https://subscriber.ivillage.com/profile.
• • Log in to your account using your current username and password.
• • Under Personal Information, click Edit This Information to edit your contact information (address and email)
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Can I delete my profile from the social network?
You cannot delete your own account, but you can follow these steps to minimize your interaction with users in the network:
• • Edit your profile to remove any personal information stored there.
• • Change your display name.
• • Delete any blog entries that you have on your account.
• • Delete all media files (photos and videos) from your galleries.
If you need further assistance, please contact Customer Service.

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