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Email etiquette

by Barbara Feldman
continued from page 1
Don't pass along urban legends and chain letters
Folklore, in a broad academic sense, is a shared story that gets repeated and varied over time, like a giant, global game of Chinese Whispers. The ease and speed of today's email communication make it a fertile development ground for folklore such as urban legends and chain letters.

If you're amused by this folklore and want to pass it on, please, please be absolutely sure that the people you are sending it to will be as amused as you are.

Don’t send anything confidential
Email, as a medium, is about as private as a postcard. Before it lands on your computer, it travels through dozens of other computers as it bounces around the Infobahn. Even after you delete it from your mailbox, it still can be recovered from your computer and others. Don't send anything in an email that you wouldn't write on a postcard. Ask yourself, would you want your boss, your best friend, your partner or a jury to see it?

If you have a need to send secure email, one simple and free solution is the shareware product Pretty Good Privacy.

Spell check your email
Review and spell check your email before hitting 'Send' because first impressions count, and typos just add confusion to your message. Was that a 'no' or a 'now'?

Use your real name (because I don't know who srf3544@aol.com is)
When you configure your email software, you need to specify your return address. Be sure to include your real name in addition to your email address (such as Jane Harris, srf3544@aol.com) because otherwise I won't know who you are.

Now that you've set up your return address with both your real name and your email address, double check for typos. One of my pet peeves is getting email returned to me when I use the 'Reply to Sender' function. Imagine receiving a question from a reader, taking the time to research the topic and crafting a reply and then NEVER BEING ABLE to send the response to the reader who asked because their return address is inaccurate. Annoying.



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Created: 19/02/2004  Updated: 19/02/2004
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