Work rage!

What about the victims?
The Institute of Employment Studies recommends two courses of action for employers dealing with the aftermath of violence at work. Firstly, they must aim to ‘diffuse’ situations after trauma. ‘Diffusing’ is the term used generically to describe workers and managers getting together after an incident to discuss and make sense of what has happened. The aim is to learn from past mistakes. Secondly, debriefing also helps victims talk through their experience. This should be done as soon as possible after the event to avoid any long-term distress to employees. Verbal abuse can be just as upsetting as a physical attack and individuals may need time to recover, and (in some cases) specialist counselling.

The Andrea Adams Trust and the Suzy Lamplugh Trust are organisations dedicated to offering counselling and advice on personal safety to people who have endured workplace violence and bullying.

If you're an employee