It’s your call: the facts about call centres

Points to check

Despite the improvements in working conditions, staff turnover in many call centres is still high, so there are lots of jobs to chose from. If you’re looking to work in one, make sure you end up in one that offers the best. Here are some questions to ask during an interview:

• How is performance measured?
• Are call times restricted and is there provision to take a breather between calls?
• What is recorded and monitored? Decide whether you find that acceptable.
• What are the perks? Free fruit drinks and snacks are becoming common.
• Are there training and promotion opportunities?
• What are the shift patterns and arrangements for taking leave?
• If the interview is not on-site ask to visit the call centre and see for yourself.

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